BookingOpro.com acts as an online travel booking platform that facilitates reservations with third-party airlines, hotels, and travel service providers ("Suppliers").
All changes, cancellations, and refunds are governed primarily by the Supplier's policies, fare rules, and terms & conditions.
2. Changes to Bookings
2.1 Flight Booking Changes
- Flight changes (date, time, passenger name, route, or class) are subject to airline fare rules
- Some airline tickets are non-changeable
- Airlines may charge change fees and fare differences
- BookingOpro service fees (if applicable) may apply and are non-refundable
2.2 Hotel Booking Changes
- Hotel modification policies vary by property and rate type
- Some hotel bookings allow free changes within a specified period
- Changes requested after the allowed window may incur charges or be denied
All change requests must be submitted before the scheduled travel or check-in time.
3. Cancellation Policy
3.1 Flight Cancellations
- Flight cancellation eligibility depends on the airline's fare rules
- Some tickets are non-refundable
- Airlines may deduct cancellation penalties, taxes, or fees
- No-shows may result in full fare forfeiture
3.2 Hotel Cancellations
- Hotel cancellation policies vary by property and booking type
- Free cancellation may be available until a specific deadline
- Late cancellations or no-shows may be charged fully or partially
BookingOpro.com does not control supplier cancellation policies.
4. Refund Policy
4.1 Refund Eligibility
Refunds are issued only if:
- The airline or hotel approves the refund request
- The booking meets the applicable cancellation rules
Non-refundable bookings, service fees, and convenience fees are not eligible for refunds unless required by law.
4.2 Refund Processing Time
- Airline refunds typically take 7–21 business days, depending on the airline and payment method
- Hotel refunds may take 7–14 business days after approval
- Banks or card issuers may require additional time to reflect the refund
BookingOpro.com does not control refund timelines once approved by the Supplier.
5. BookingOpro Service Fees
- Service or convenience fees charged by BookingOpro.com are non-refundable, unless otherwise stated
- These fees cover booking processing, customer support, and transaction handling
6. Partial Refunds
Partial refunds may apply in cases such as:
- Partial trip cancellations
- Downgrades approved by the Supplier
- Taxes refunded without base fare
All partial refunds are subject to Supplier approval.
7. Schedule Changes, Delays & Cancellations by Suppliers
If a flight or hotel booking is changed or canceled by the Supplier:
- The Supplier's policy will apply
- You may be offered a rebooking, travel credit, or refund
- BookingOpro.com will assist where possible but is not responsible for Supplier decisions
8. Force Majeure
No refunds are guaranteed for disruptions caused by events beyond control, including but not limited to:
- Natural disasters
- Government restrictions
- Pandemics
- Strikes or political unrest
Refunds in such cases depend entirely on Supplier policies.
9. Incorrect Information Provided by Customer
BookingOpro.com is not responsible for:
- Incorrect passenger names
- Wrong travel dates
- Invalid documents
- Incorrect contact details
Refunds or changes due to user errors are subject to Supplier approval and fees.
Important Notice
All changes, cancellations, and refunds are subject to the policies of the respective airlines and hotels. BookingOpro.com acts as a facilitator and will assist with the process, but final decisions rest with the Suppliers.
10. How to Request a Change or Refund
To request a change, cancellation, or refund, contact our support team with:
- Booking reference number
- Registered email address
- Reason for request
Email: support@bookingopro.com
Website: https://www.bookingopro.com
11. Policy Updates
BookingOpro.com reserves the right to update this policy at any time. Changes will be effective upon posting on this page.